FAQs

  • Where’s my order?

 

          1. Where to track my order ?

All you need to do is to click the Track International Package or Track SF Express Package links and type the tracking number to see the location of your parcel.

          2. Why I still haven't received my tracking number ?

Please allow an extra few days for your order to be delivered (especially during busy times) - our carriers are always doing their best to get your order to you. 

*Make sure you keep an eye on your tracking link for the latest updates.

 

  • Is there any custom tax required?

In many cases, customers do not have to pay any custom taxes. However, for International Customers, please pay special attention to your own local 'tax and custom' regulations before placing the order. 

Rare Squishy Kingdom will not be paying the tax and custom fee for customers. You are responsible to check the requirements and regulations of your country before placing an order.

 

  • Can I have my order delivered to my home or office address?

Rare Squishy Kingdom can offer the delivery service to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take care of the goods.

 

  • What happens if I'm not present when my order arrives?

Someone should be at home or at the delivery address when your parcel arrives, due to that fact that we may need a signature. However, don't worry if this isn't possible as our delivery partner usually tries to deliver more than once.

Alternatively, they'll either update the status of the parcel or leave a message confirming that they've left it with your neighbour or in a safe place. 

 

  • What is Rare Squishy Kingdom's approach to packaging?

Rare Squishy Kingdom invested a lot of time and resources into making sure our squishies delivered will not get cs/df .

We aim to use sustainable and recyclable packaging that can be as environmentally friendly as it can be.

 

  • Can I cancel the order or return the items I've ordered?

We do not accept any items being cancelled and refunded after orders being placed. However, if there is any special and reasonable reasons due to our mishandling, please contact us and we will arrange the products being delivered again.